We provide great customer experience each time you shop with your estall. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents.
All you need to do is give us a call or drop an email at email@example.com within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by estall. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.
We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office address (House # 8/A, Road # 14 (New), Dhanmondi, Dhaka-1208). Damages due to neglect, improper usage or application will not be covered under our 'Replacement Guarantee’.
In case of product's sold out at merchant's end, customer can choose any other product from our website or can keep the amount debited to his wallet account. In case of refunding card payment, the refund will be returned directly to the customer's debit/credit card if customer claims a refund to his bank. Then we will be informed about it via bdsmartpay and take necessary initiatives. Card payment can be refunded only to the card holder's account via bank and cannot be refunded partially as per policy.